Q1: Are you factory or trading company?
A1: Direct professional manufacturer established in 2006, located in Shanghai. With independent R&D, assembly and inspection workshop.
Q2: What certificates do you have?
A2: Full machines CE certified. Whole production managed under ISO 9001 quality system.
Q3: Applicable industries?
A3: Pharmaceutical, food, cosmetic, daily chemical and health product industry. For lab test, medium and large batch production.
Q4: Support OEM & ODM?
A4: Yes. Custom voltage, panel language, stainless steel grade, logo, capacity and machine structure as customer needs.
Q5: Is machine contact material food grade?
A5: Yes. 304/316 stainless steel contact parts, meet GMP standard.
Q6: Available payment terms?
A6: T/T, L/C, Western Union, MIC Trade Assurance. 30% deposit, 70% balance before shipment.
Q7: Production lead time?
A7: Standard machine: 7-15 working days; Custom line: 15-30 working days.
Q8: Export packing standard?
A8: Fumigation-free wooden case, moisture-proof and crashproof. Support sea, air and express shipping.
Q9: Provide overseas installation & training?
A9: Yes. Engineers available for on-site installation, commissioning and operator training worldwide.
Q10: Warranty policy?
A10: 1-year full machine warranty, lifetime maintenance service. Free spare parts for non-artificial damage within warranty.
Q11: Global customer coverage?
A11: Exported to Europe, America, Middle East, Southeast Asia etc., served over 300 global long-term clients.